MsLarsen

by Nicole
(United States)

This was very informative. Thank you. While on vacation in Sonder Vissing, I payed to have a small local shop mail my souvenirs back to my home in the United States. Upon receiving the package back home, most of the glass items were shattered. They had only wrapped them in paper and put them in an oversized box that used to be a package for a vaccuum. It was poorly wrapped and therefore why most of my items broke. I couldn't understand why they didn't just wrap it with the proper packaging materials found at a post office. Now I understand. The post system is nothing like the American post system or other post systems in Europe. I had assumed they were the same world-wide. Thank you for clarifying this.

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Nov 19, 2017
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postage problems
by: Charlie

Sorry to hear about yiour experience. Of course the damage could have occurred anywhere on its journey from here to the US, but yes the post office over here is far from being a beacon of customer service. I always work with GLS, FedEx or some of the other major international postal agencies, especially when posting overseas or something valuable.

In your experience, I would have to blame the shop for the bad packing job and you should contact them about your situation. Shame to have all your souvenirs ruined.

vh,
Charlie

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