I got fined for activating ticket 4 minutes after departure.

by Eve
(Poland)

I had an ugly experience with DSB controller yesterday. I am travelling business to Helsingborg so I use the route CPH airport - Helsingborg C every week for 3 years already.

I always use Skanetrafiken app - as this is convenient way to have my ticket around. So yesterday I forgot to activate the ticket before boarding the train and did it 4 minutes after departure. 2 minute after that (6 minutes after departure) controller came, I showed my ACTIVE ticket to him and he fined me for these 4 minutes being late (comparing to over one hour journey).
As I mentioned - I am travelling business - so my company pays for my ticket and I don't care about such expenses - I have in app like 200 already used tickets - I showed it to him and he said that it is actually suspicious that I have so many tickets (WHAT?! HOW?).
He started accusing me that I try to grift for money trying to not activate ticket (I am travelling there so often, and during this one hour journey NEVER happened that controller did not showed up...) and he started talking nuts that I want redeem money from app for unused ticket - he obviously doesnt have an app, in Skanetrafiken there is not such option...
So anyway I got fined having active ticket and want to make an complain! I don't want to try not to pay and live in fear they will come after me - I haven't done anything wrong, I paid for the journey.
The only mail address where they said that english speaking person works is salginfo@dsb.dk - but I am afraid they are only covering sales, and could find any dedicated to complaints.
Can you update please the link with complaint form I couldn't find it.

Comments for I got fined for activating ticket 4 minutes after departure.

Average Rating starstarstarstarstar

Click here to add your own comments

Oct 03, 2017
Rating
starstarstarstarstar

by: Charlie

Try filing a claim at this site
https://www.dsb.dk/kundeservice/skriv-til-os/kontrolafgift/jeg-vil-gerne-klage-over-en-kontrolafgift/jeg-vil-gerne-klage/

vh,
Charlie

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Helpful Tips or Comments .

If you found this page helpful, please give a google+ and or a facebook like at the top of the screen, so others can also find this information. Thank you.

Please feel free to comment on this subject

Do you have a helpful tip or comment on this subject that you would like to share? Please leave comments below.

Recent Articles

  1. What are Opg & vær used in Address?

    Oct 15, 17 02:49 AM

    I found addresses with 'opg' and 'vær' used in DK address. Example 1 : SOELVGADE 40 OPG G COPENHAGEN 1349 Denmark Example 2 : Persillehaven 40, vær

    Read More

  2. I agree with Kate, I'm still confused

    Oct 07, 17 12:44 PM

    I'm also confused, the same as Kate. In the US, the number of rooms is different than the number of bedrooms in real estate. In rentals, the number

    Read More

  3. American...Not From Denmark! I DO NOT WANT TO PAY FOR THIS FINE!

    Oct 07, 17 12:26 PM

    HELP! I just got a fine on the M1 metro train for not having a ticket. I bought one, honestly, but must've misplaced it. I have plenty of other tickets

    Read More




br>