by Dennis

Hi. I'm a UK citizen but resident in Sweden (with a personal number) and had an unpleasant experience with DSB today. I live in Gothenburg but sometimes work in Hyllie outside Malmo to teach English. I caught the SJ train from Gothenburg and changed to the Oresundstag to reach Hyllie. Unfortunately I was so busy preparing for my lesson with my laptop that I missed my stop 8it's hard to hear announcements too). When I was asked for my ticket I thought I was still approaching Hyllie but we had passed it and we were on our way to CPH airport. So the conductor told me she thought I was lying about my mistake and fined me (despite the fact I showed proof for my meeting). What a charming attitude. Just to rub in the Scandinavian flare for bureaucracy, when I returned to Hyllie the Swedish police told me my national ID card wasn't valid for entering the country (despite using this many times without problems to visit CPH during the new border control period). The attitude of the Swedish police was about as neanderthal and disgusting as DSB.

So I wanted to get an opinion about whether it's worth disputing the fine. I can provide DSB a copy of the return ticket to Hyllie, as well as a business letter proving my appointment. But is it worth it? Frankly, DSB appear a bit fascist with their customer service so I don't want to bother if it's a waste of time.

Failing this, should I pay if I have an address in Sweden? How long does it take for fines to be deleted from their system? Any advice would be greatly appreciated. Dennis

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Apr 05, 2016

by: Charlie

I can only give advice on what I hear from others who have had experiences with DSB. Personally I have never gotten a fine and only personally know a few people who have tried contesting their fines. No one was successful. A couple people have written to the site and said that they did fight the fine and got off, but do not know if that is true or just hype from them. If DSB has your personal information, they will probably get the money from you in Sweden. Personally, I would pay the fine, if you ever planning on coming to Denmark again. If you forget your stop again it could be a bigger problem with an outstanding ticket over your head. You will have to make your own decision. As far as how long they hold your information on fines, I have been told 2 years but others believe it is much longer. I got my information from a former DSB employee/ticket conductor, yet there is no definite information online that I have seen to corrobrate that 2 year term.

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